Terms of Use
Last updated: January 2025
Applicable to users in Romania and European Union
IMPORTANT MEDICAL DISCLAIMER
ArthoMax is NOT A MEDICINE. This product is a dietary supplement intended for general wellness support only.
NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE. Individual results may vary.
CONSULT YOUR HEALTHCARE PROVIDER before starting any supplement regimen, especially if you have existing medical conditions, take medications, are pregnant, or nursing.
NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE. Always seek professional medical advice for health concerns.
1. Acceptance of Terms
By accessing or using the vixunel website, ordering ArthoMax products, or using our services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please discontinue use of our website and services immediately.
These terms are governed by Romanian law and EU regulations applicable to dietary supplements and consumer protection.
2. Product Information and Medical Disclaimers
Dietary Supplement Status:
- ArthoMax is classified as a dietary supplement, not a pharmaceutical medicine
- This product has not been evaluated by the Romanian National Agency for Medicines and Medical Devices (ANMDMR)
- Not intended to replace proper medical treatment or healthcare provider advice
- Results are not guaranteed and may vary significantly between individuals
Contraindications and Warnings:
- Pregnancy and Nursing: Not recommended without medical supervision
- Children: Not suitable for children under 18 years of age
- Medical Conditions: Consult healthcare provider if you have arthritis, joint diseases, or take medications
- Allergies: Check ingredient list for potential allergens
- Surgery: Discontinue use 2 weeks before scheduled surgery
3. Professional Healthcare Consultation Requirement
MANDATORY CONSULTATION:
Before using ArthoMax, you MUST consult with a qualified healthcare professional, particularly if you:
- Have any existing medical conditions
- Are taking prescription or over-the-counter medications
- Have a history of joint problems, arthritis, or musculoskeletal disorders
- Are pregnant, planning pregnancy, or nursing
- Have allergies or sensitivities to supplements
- Are scheduled for surgery or medical procedures
4. Product Orders and Delivery
Order Process:
- All orders are subject to availability and confirmation
- We reserve the right to refuse or cancel orders at our discretion
- Prices are in Romanian Lei (RON) and include applicable taxes
- Payment on delivery (cash on delivery) is available throughout Romania
Delivery Terms:
- Delivery typically within 1-3 business days in Romania
- Free shipping on all orders
- You must be available to receive the delivery
- Delivery may be delayed due to circumstances beyond our control
5. Consumer Rights (Romanian/EU Law)
14-Day Withdrawal Right:
Under Romanian Consumer Protection Law and EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days without giving a reason, provided:
- Products are in original, unopened condition
- Hygiene seals are intact
- Return request is made within 14 days of delivery
- Return shipping costs are covered by the customer
Quality Guarantee:
- Products conform to descriptions provided
- Defective products will be replaced or refunded
- Complaint procedures available through customer support
- Alternative dispute resolution through Romanian consumer protection authorities
6. Limitation of Liability
IMPORTANT LIABILITY LIMITATIONS:
- We provide dietary supplements for general wellness support only
- We are not liable for medical outcomes, health complications, or adverse reactions
- Users assume full responsibility for consulting healthcare providers
- Our liability is limited to the purchase price of the product
- We do not guarantee specific health outcomes or results
- Users are responsible for reading and following all product instructions
7. Prohibited Uses
You agree NOT to use our website or services to:
- Violate any Romanian or EU laws or regulations
- Provide false or misleading information in orders
- Use our products for commercial resale without authorization
- Make medical claims about our products
- Share our products with minors or unauthorized individuals
- Use our content without permission
8. Adverse Event Reporting
Report Adverse Reactions:
If you experience any adverse reactions or side effects from ArthoMax, please:
- Discontinue use immediately
- Consult your healthcare provider
- Report to us: [email protected]
- Consider reporting to Romanian pharmacovigilance authorities if serious
9. Intellectual Property
All content on this website, including text, images, logos, and product information, is protected by copyright and trademark laws. You may not reproduce, distribute, or modify our content without written permission.
10. Privacy and Data Protection
Your use of our services is also governed by our Privacy Policy, which complies with GDPR and Romanian data protection laws. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
11. Dispute Resolution
Governing Law:
These terms are governed by Romanian law and EU consumer protection regulations.
Dispute Resolution Process:
- First, contact our customer support: [email protected]
- Consumer mediation through Romanian authorities available
- EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr
- Romanian courts have jurisdiction for legal proceedings
12. Changes to Terms
We may update these Terms of Use from time to time. Changes will be posted on our website with an updated effective date. Your continued use of our services after changes constitutes acceptance of the new terms.
13. Contact Information
For questions about these Terms of Use:
General Inquiries:
Email: [email protected]
Hours: Monday - Friday, 9:00 AM - 6:00 PM (EET)
Legal/Compliance:
Email: [email protected]
Response time: Within 5 business days
Consumer Protection Authority (Romania):
ANPC - National Authority for Consumer Protection
Website: anpc.ro